Returns and Exchanges:
Please Note : Shipping cost is an estimate based on weight, cost may vary on large or unusual package dimensions.
At Solution we want you to be completely satisfied with your purchase. If you are not satisfied with your order you have two options for return or exchange. You can simply bring your order in its original packaging accompanied by the original receipt to your local store for a refund or exchange. There is no additional shipping or restocking fees when you make an in-store return, however the original shipping fee from your order will not be refunded. Or simply return your order to us within 30 days from the date your order was received and we will issue you a refund or exchange minus the shipping charges. Please note clearance items are final sale and cannot be returned.
Returns with a receipt:
Merchandise returned accompanied by original receipt in resalable condition may be refunded to original tender. Original credit and/or debit card (if applicable) must be presented to process refund. Any transactions over $50 when returning or Exchanging to credit card or cash will require an I.D. with name and address to be presented.
Returns without a receipt:
For merchandise returned without receipt, in resalable condition, a store credit note will be issued. Store credit note amount will be for lowest sale price in the last 3 months.
Shipping from USA:
Shipping restrictions may apply to certain products and destinations.
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping | Delivery in 5 – 7 working days | $8.00 |
| Express Shipping | Delivery in 3 – 5 working days | $12.00 |
| 1 – 2 day Shipping | Delivery in 1 – 2 working days | $18.00 |
| Free Shipping | Delivery in 4 – 5 working days | $0 |
FOR ON-LINE FREE SHIPPING PROMOTIONS
Disclaimer: Customers are responsible for all shipping charges for any returned products under the FREE SHIPPING promotion. Solutions can arrange for any products to be picked up from customers, any corresponding return shipment fees will be deducted from the amounts refundable. Customers also have the option to ship products back to Solutions after receiving an authorization using their preferred courier, however, charges must be PREPAID, otherwise returns will not be accepted.
Although we make every effort to ensure that descriptions and pictures of our goods are as accurate as possible, we hope that you will understand that the uniqueness and hand crafted nature of the products means that there may be slight variation in colour, size and pattern.
Shipping
All goods are shipped from our production centers and warehouse in India within 2 working days. Normally goods are shipped from Jaipur, New Delhi and Mumbai. For sending goods outside India we normally use UPS, DHL & Fedex as our logistic partners.
Returns and Exchanges
We hope you will be delighted with your purchase. If however for any reason you are not satisfied with the product or found any defect we will replace the product free of cost or issue a refund depending on the case. Exchanges or returns must be made within 15 days of receiving your order. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to us. We can not be held liable for goods that do not reach us.
Returns and exchanges of bulk orders will be made as per the agreed terms at the time of contract.